Privacy Policy

Updated: 15^th October 2024

BACKGROUND:

Aero Legends understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website www.aerolegends.co.uk (“Our Site”) and/or books their flight with Aero Legends. We will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

2. Information About Us

2.1          Our Site is owned and operated by Aero Legends, a limited company registered in England under company number 7627016, whose registered address is The Carriage House, Mill Street, Maidstone, Kent, ME156YE and whose main trading address is:

Headcorn Aerodrome, Ashford, Kent, TN27 9HX

2.2          Our VAT number is 282204817.

2.3          Our Data Protection Officer is Benjamin Perkins, and can be contacted by email at info@aerolegends.co.uk, by telephone on 01622 812 830, or by post at Headcorn Aerodrome, Ashford, Kent, TN27 9HX.

3. What Does This Policy Cover?

This Privacy Policy applies to your use of Our Site and direct bookings made in our office or by telephone. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1          As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1     The right to be informed about Our collection and use of personal data;

4.1.2     The right of access to the personal data We hold about you (see section 12);

4.1.3     The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact us using the details in section 14);

4.1.4     The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact us using the details in section 14);

4.1.5     The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6     The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7     The right to object to Us using your personal data for particular purposes; and

4.1.8     Rights with respect to automated decision making and profiling.

4.2          If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3          For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Depending upon your use of Our Site or whether you book directly to fly with us, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):

5.1          Booking Name(s) and Passenger Name(s);

5.2          Business/Company Name;

5.3          Weight;

5.4          Contact Information – email addresses and telephone numbers;

5.6          Next of Kin Details;

5.7          Voucher Details (if experience is sold by a third party)

6. How Do We Use Your Data?

6.1          All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. For more details on security see section 7, below.

6.2          Our use of your personal data will always have a lawful basis, either because it is necessary for our performance in delivering an experience for you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

6.2.1     Providing and managing your Experience Booking;

6.2.2     Providing and managing your access to our Site;

6.2.3     Personalising and tailoring your experience on our Site;

6.2.4     Supplying our products and services to you

6.2.5     Personalising and tailoring Our products and services for you;

6.2.6     Replying to emails from you;

6.2.7     Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by using the unsubscribe link found in our marketing emails;

6.2.8     Market research;

6.2.9     Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience;

6.3          With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and telephone and text message and direct mail with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4          You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

6.5          We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

6.6.1     5 Years;

7. How and Where Do We Store Your Data?

7.1          We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

7.2          Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site and the booking process.

7.3          Steps We take to secure and protect your data include:

7.3.1     Up to date and secure IT systems;

7.3.2     SSL Certificate on Our website;

7.3.3     Secure databases with password access.

8. Do We Share Your Data?

8.1          We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

8.2          We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.3          In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

9. What Happens If Our Business Changes Hands?

9.1          We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

9.2          In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will, however, be given the choice to have your data deleted or withheld from the new owner or controller.

10. How Can You Control Your Data?

10.1       When you submit personal data via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).

11. Your Right to Withhold Information

11.1       You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held) with no fee payable. We will provide any and all information in response to your request free of charge. Please contact us for more details at info@aerolegends.co.uk, or using the contact details below in section 14.

12. Cookies

To make this site simpler to use, we sometimes place small files on your computer. These are known as cookies, almost all websites do this too. Cookies have many uses and most are not damaging to your privacy, all of the cookies used on this web site fall into that category. We do not use cookies that collect or transfer your personal data to other web sites for advertising or any other purpose.

Cookies are used on this site purely to improve services for you through, for example:

• enabling a service to recognise your device so you don’t have to give the same information several times during one task
• recognising that you may already have given a username and password so you don’t need to do it for every web page requested
• measuring how many people are using the site, so it can be made easier to use and there’s enough capacity to ensure it is fast enough

We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users’ needs and to understand how we could improve it.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.

The following cookies are used by Google Analytics:

• _utma stores a randomly generated number for 2 years
• _utmb stores a randomly generated number for 30 minutes
• _utmc stores a randomly generated number until you close your browser
• _utmz stores a randomly generated number and anonymous information on how the site was reached (e.g. direct or via a link or a search) for 6 months

If you do not wish to accept any cookies on to your machine you can disable them by adjusting the settings on your browser. However this is likely to adversely affect the functionality of websites you visit.

14. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@aerolegends.co.uk, by telephone on 01622 812 830, or by post at Headcorn Aerodrome, Ashford, Kent, TN27 9HX . Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Messaging Terms & Conditions

aerolegendsuk | Aero Legends Ltd, Headcorn Aerodrome Shenley Road, Headcorn Ashford Kent GB TN27 9HX

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from aerolegendsuk. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with aerolegendsuk. aerolegendsuk reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. aerolegendsuk also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from aerolegendsuk again, just sign up as you did the first time and aerolegendsuk will start sending messages to you again.

Info

For support regarding our services, email us at info@aerolegends.co.uk or, if supported, text “HELP” to at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from aerolegendsuk, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at info@aerolegends.co.uk. The duty to inform us based on the above events is a condition of using this service to receive messages.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.